Customer Service that matters

Mti Customer support Services offers a wide range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product 

IT integration can help increase business efficiency and improve margins. In a tightly integrated, highly optimized IT environment, a component outage can be amplified as it ripples across your business.

MTI Technical Support Services maintain higher availability and IT performance with integrated maintenance and technical support for different hardware and software solutions. Our comprehensive portfolio of services is designed to help you resolve problems more quickly and prevent problems before they occur, protect your IT environment during both warranty and post-warranty periods. Whether you want to upgrade your service for in-warranty machines or extend your post-warranty technical support coverage, we offer highly skilled technicians who can provide around-the-clock remote or onsite support with a single point of contact.  We can help simplify your technical support strategy through single-point-of-contact services for many different manufactures products that will include enhanced service levels and managed support options For larger environments, the set of support includes typically :

 

  • ·         installing and configuring computer hardware, software, systems, networks, peripherals
  • ·         planning and undertaking scheduled maintenance upgrades
  • ·         talking to clients and computer users to determine the nature of problems
  • ·         responding to breakdowns
  • ·         investigating, diagnosing and solving computer software and hardware faults
  • ·         repairing equipment and replacing parts
  • ·         supervising junior engineering and technical staff
  • ·         agreeing timescales
  • ·         obtaining replacement or specialist components, fixtures or fittings
  • ·         checking computer equipment for electrical and environmental safety
  • ·         managing stocks of equipment, consumables and other supplies.
  • ·         Training
  • ·         Documentation

 

MTI provides shift and on-call work, particularly where computing equipment is in continual 24-hour operation.